Tagged - Key Performance Indicator

Build a Continual Improvement Program

Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In...

Build a Continual Improvement Program Storyboard

This storyboard will help you craft a continual improvement register and a workflow to ensure sustained service improvement that fulfills ongoing increases in stakeholder...

Define Requirements for Outsourcing the Service Desk

Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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Define Requirements for Outsourcing the Service Desk – Storyboard

This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...

Service Desk Outsourcing Project Charter Template

This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...

KPI Development Worksheets

This tool will help you practice developing key performance indicators for various types of metrics based on your program's goals.

Build a Security Metrics Program to Drive Maturity

Many security leaders put off adding metrics to their program because they don't know where to start or how to assess what is worth measuring.
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Build a Security Metrics Program to Drive Maturity – Executive Brief

Read this Executive Brief to understand why developing a security metrics program is beneficial, achievable, and relatively simple.

Build a Security Metrics Program to Drive Maturity – Phases 1-2

This blueprint will help you set SMART goals and metrics to measure your progress, as well as develop reporting strategies for various metric types.

Build a Security Metrics Program to Drive Maturity – Phase 1: Link Security Metrics to Goals to Boost Maturity

This phase of the blueprint, Build a Security Metrics Program to Drive Maturity, will help you set SMART goals and metrics to measure your progress.
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