Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In...
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This storyboard will help you craft a continual improvement register and a workflow to ensure sustained service improvement that fulfills ongoing increases in stakeholder...
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Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...
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This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
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This tool will help you practice developing key performance indicators for various types of metrics based on your program's goals.
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Many security leaders put off adding metrics to their program because they don't know where to start or how to assess what is worth measuring.
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Read this Executive Brief to understand why developing a security metrics program is beneficial, achievable, and relatively simple.
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This blueprint will help you set SMART goals and metrics to measure your progress, as well as develop reporting strategies for various metric types.
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This phase of the blueprint, Build a Security Metrics Program to Drive Maturity, will help you set SMART goals and metrics to measure your progress.
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