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Define Requirements for Outsourcing the Service Desk Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
Define Requirements for Outsourcing the Service Desk – Storyboard This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...
Symphony SummitAI’s Latest Release Incorporates More AI Functionality to Enhance Service Management Symphony SummitAI announced the general availability of Sierra, the latest version of its AI-based service management tool.
Right-Size the Governance Model for Your ECM Program ECM success does not come out of the box with an ECM solution. Concerted efforts are required on an ongoing basis to establish, enforce, and improve standards and best...