This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...
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This template is designed to help service managers kick-start the standardization of service desk processes.
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
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Use this template to document the strategy to shift service support left.
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Use this template to build the business case and get everyone on board with the shift-left optimization initiative.
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This is phase 2 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Use this tool to track and prioritize opportunities and tasks to be completed as part of the shift-left initiative.
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Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
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