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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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This template is designed to help service managers kick-start the standardization of service desk processes.
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This is phase 2 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Use this template to build the business case and get everyone on board with the shift-left optimization initiative.
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Use this tool to track and prioritize opportunities and tasks to be completed as part of the shift-left initiative.
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Use this template to document service desk process workflows for knowledge creation, usage, and review.
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This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
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