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Build a Water Utility Digital Twin Roadmap This report aims to demystify the concept of digital twin within water utilities by breaking down seven key capabilities. It provides a pragmatic roadmap framework along...
Water Utility Digital Twin Tactical Roadmap Tool A step-by-step Excel tool to support the digital twin roadmap development activities in the Build a Water Utility Digital Twin Roadmap storyboard.
Build a Water Utility Digital Twin Roadmap Storyboard A tactical framework for water utility leaders that assists them in their digital twin roadmap planning.
Define Service Desk Metrics That Matter Deciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in...
Define Service Desk Metrics That Matter Storyboard Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...