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Most CIOs, CFOs, and business function leaders don’t enjoy a shared vocabulary when it comes to talking about technology spend. As a result, truly meaningful conversations...
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Once the scope of the digital strategy and its goals are finalized, the heavy lifting begins. The CIO must prepare for this change by evaluating opportunities and...
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This step-by-step document walks you through how to prepare an IT department to embrace innovation and support the organization’s digital initiatives.
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The user-facing service catalog is the go-to place for IT service-related information. The catalog defines, documents, and organizes the services that IT delivers to the...
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