|
Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
|
|
|
This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...
|
|
|
This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help...
|
|
|
IT organizations are becoming more reliant on managed services and products to meet internal and external needs. By understanding managed services providers, including...
|
|
|
Read this Executive Brief to understand why you need to effectively evaluate Master Services Agreement contracts and review all key details of an IT-managed services contract.
|
|
|
This storyboard will help you negotiate an agreement with managed services providers that will meet business and IT needs.
|
|
|
This phase of the blueprint, Master the MSA for Your Managed Services Providers, will help you review terms and conditions for your IT-managed services contracts.
|
|
|
Use this tool to provide a checklist of key questions to ask when reviewing an IT contract to avoid common pitfalls and to maximize benefits for your organization.
|
|
