Tagged - maturity assessment

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Create a Service Management Roadmap – Phases 1-4 This blueprint will help you develop a roadmap for your service management program.
Create a Service Management Roadmap – Phase 1: Launch Project This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
Create a Service Management Roadmap – Phase 2: Assess the Current State This phase will help you assess multiple aspects of your service management program to establish the current state.
Create a Service Management Roadmap – Phase 3: Identify the Target State This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
Create a Service Management Roadmap – Phase 4: Build the Roadmap This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.
ECM Governance Maturity Assessment Use this tool to evaluate the maturity of your current ECM governance practices and determine your future-state capabilities.
Service Desk Outsourcing RFP Scoring Tool This tool will help you score the responses from your vendor to assist in your selection.