Establish your value drivers aligned to enterprise goals. Determine your scoring method and insert your balanced value calculation into your intake processes.
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Value drivers are actionable success factors that align to enterprise goals. This blueprint gives you a balanced value framework to prioritize project, product, and...
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A guide containing a framework for aligning KPIs to goals within this business, along with some insightful KPIs to measure in each area.
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Managed service providers and professional services organizations share in the struggle of effectively measuring the success of their business. This research offers...
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Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...
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Deciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in...
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Product groups are under pressure to align the value they provide with the organization’s goals and overall vision. For the groups that struggle, we see two situations:...
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The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...
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Use this tool to record the metrics necessary to manage the success of your chatbot.
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This template is designed to help service managers kick-start the standardization of service desk processes.
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