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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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Read our concise Executive Brief to examine the current contact center marketspace, review Info-Tech’s methodology for choosing a right-sized contact center solution, and...
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This template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought...
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This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which...
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Score vendor proposals and construct a SOW for a contact center solution.
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Use this template to proficiently gather business requirements for your right-sized contact center solution.
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Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
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Use this brief questionnaire to quickly narrow down which contact center architecture is right-sized for your organization.
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Justify each decision for choosing a right-sized contact center solution with the Contact Center Playbook.
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