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The HAFNIUM attack on Microsoft Exchange has left organizations reeling, and information sources are somewhat confusing as to the seriousness of the attack, what one...
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Exploring the vendor landscape for contact center solutions is complicated, with a variety of metrics to consider within a service level agreement. This note helps narrow...
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Organizations are losing productivity from managing the limitations of yesterday’s technology. The business is changing and the current communications solution no longer...
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Read this Executive Brief to understand why your team should make the case to modernize your communications and collaboration infrastructure.
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This storyboard will help you assess existing communications and collaboration infrastructure and build the plan to modernize.
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This phase of the blueprint, Modernize Communications and Collaboration Infrastructure, will take you through a notional assessment of your environment. You will validate...
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This semi-populated tool will help you throughout your infrastructure assessment and roadmap building. This tool produces a report on technical debt, prioritized...
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Use this tool to document and track the core skills, personas, and development opportunities available to each team member as you go through the process of modernizing...
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This template will help you outline process maps for your team's routine moves, adds, changes, and deletions (MACDs). This template offers a pre-populated workflow as an...
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This phase of the blueprint, Modernize Communications and Collaboration Infrastructure, will help you quantify and qualify the gap between existing infrastructure and...
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