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The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. Read this Executive...
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Responding and recovering quickly from unplanned incidents is a critical path to become a trusted partner for the business. This storyboard will walk you through the steps...
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Document your procedures to identify control points and areas of opportunity.
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IT incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational...
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The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. This blueprint will...
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Prioritize the order in which the IT incident runbooks will be developed based on the frequency and the impact of the potential incidents.
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On February 3, 2020, Microsoft Teams experienced a three-hour outage, starting at 09:00 (ET). This was caused by Microsoft failing to renew its authentication certificate....
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An EHR system outage occurred during a Cerner software upgrade at Abrazo Health Hospitals in Arizona. The outage persisted for three days, delaying patient care during the...
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This downtime policy helps create a baseline for what is considered acceptable or planned downtime of system and applications.
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