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Leverage this storyboard to improve your technology service/MSPs' incident and problem management that resolves incidents efficiently and effectively, delivering better...
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Leverage this storyboard to improve your technology service/MSPs' incident and problem management that resolves incidents efficiently and effectively, delivering better...
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Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.
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Security operations require a strategy because different processes need to collaborate and build upon each other to be effective. Read this Executive Brief to understand...
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This phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals.
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This template will help you document the service support strategy as you work through the project blueprint.
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Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...
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Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not...
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Use this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail....
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This tool will help identify your organization's current service management maturity level.
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