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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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Health Insurance EHR Integration Technology Report
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
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This template is designed to help service managers kick-start the standardization of service desk processes.
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Professional Associations & Not-for-Profits Data Analytics Report
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Insurance Data Analytics Report
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The document retention policy ensures that copies of certain documents for legal, regulatory, and/or operations reasons are made, committing companies to good business...
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the...
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