This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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Your maintenance practice is crucial to supporting applications and the business operations they support, yet is not given the resources or oversight it requires. Use...
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This tool will provide you with the means to determine your organization's level of readiness to improve your maintenance practices.
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This template will serve as your standardized process document of your application maintenance practice.
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This tool will provide you with the means to determine your organization's current resources allocation to maintenance tasks, projects, and other tasks.
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This template will structure your business case to stakeholders for your application maintenance optimization initiatives.
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While many IT managers lack the capacity to realistically say “yes” to more project work, many also lack the authority to decline or defer new requests. It’s a catch-22...
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Employees may wish to take part in a course or conference to fulfill elements of their professional development plan. However, courses or conferences can be costly and...
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Use the Light Project Request Form if your intake processes require less friction.
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