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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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Gaming and Hospitality organizations need a powerful business intelligence solution to drive business insights and performance, guest satisfaction, and cost reductions in...
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This research is designed for gaming and hospitality organizations looking for a flexible, scalable, and powerful Business Intelligence (BI) solution to drive business...
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This tool allows gaming and hospitality organizations to profile their Business Intelligence (BI) requirements and generate a rank-ordered vendor shortlist from a fixed...
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Info-Tech conducted its own market evaluation of 11 leading Mid-Market BI vendors. This tool allows enterprises to profile their BI requirements and generate a shortlist...
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For organizations that have issued a formal Request for Proposal (RFP) using Info-Tech's BI RFP Template, gathering and scoring the various responses can be difficult and...
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