Tagged - service automation

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HR Leaders Want Artificial Intelligence to Improve Employee Experience A recent survey by Espressive, an artificial intelligence (AI)-based enterprise service management software vendor, indicates that applying AI in HR departments is a...
Subscription Growth Leads ServiceNow to a Strong 2018 Year-End Close ServiceNow announced financial results for its fiscal year ending December 31, 2018. While new customers account for some of the results, subscription revenue increases are...
Social CRM Project Charter A social media project is a multi-departmental undertaking that must be managed well to be successful. Document the process in a formal project charter to keep everyone on...