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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
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Define your services and their categories by using this pool of services.
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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The Identify and Define Enterprise Services phase will help you target enterprise services offered by your IT team. They are offered to everyone in the organization and...
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After completing this phase, you should have identified all services IT offers to each LOB or functional group. Each group should receive different services and display...
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Completing the services definition chart will help your business pick which information you want to include in the catalog. This phase also prepares your catalog to be...
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The Services Definition Chart is where it all comes together. This chart is to be embedded into the final service catalog. It should include only information relevant to...
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