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A step-by-step evaluation matrix tool to help you track and analyze potential AI pilot use cases.
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The disruptive potential of AI in ITSM offers much more than simply automating the service desk for efficiency gains. The true power of AI lies in its ability to...
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A comprehensive guide to making your service desk proactive and predictive using AI.
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A detailed Excel-based tool to help you identify the right AI use cases to explore for your service desk.
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A boardroom-ready template to centrally store and communicate key information on your AI implementation plans.
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This storyboard will help build a strategy to shift service support from the project team to the service desk, resulting in customer service and agent satisfaction...
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Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product....
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Priorities for Infrastructure and Operations leaders focus for 2023.
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Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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This blueprint will help you:
- Craft a project charter for service desk outsourcing.
- Create an outsourcing RFP
- Outline strategies to build a long-term relationship...
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