Tagged - service desk benchmarks

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Define Service Desk Metrics That Matter Deciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in...
Define Service Desk Metrics That Matter Storyboard Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...
Service Desk Standard Operating Procedure This template is designed to help service managers kick-start the standardization of service desk processes.
Service Desk Executive Presentation Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
Service Desk Action Plan Roadmap Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
Service Desk Ticket Classification and Dashboard Tool This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...