Tagged - service desk metrics
Types of Content
Define Service Desk Metrics That MatterDeciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in... |
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Define Service Desk Metrics That Matter StoryboardDeciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set... |
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Service Desk Outsourcing RFP Scoring ToolThis tool will help you score the responses from your vendor to assist in your selection. |
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Customer Journey MapUse this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals. |
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