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This template is designed to help service managers kick-start the standardization of service desk processes.
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Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.
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This tool will help you score the responses from your vendor to assist in your selection.
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Use this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals.
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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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