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This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management...
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Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.
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Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
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Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
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Become an Info-Tech Influencer. Help shape our research by talking with our analysts. Discuss the challenges, insights, and opportunities in these areas.
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