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The continuing theme from Q4 of 2022 into Q1 of 2023 across the Big Three public cloud hyperscalers can be summed up in the phrase “customer workload optimization,” which...
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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Use this tool to assess a proposed contract from a software vendor.
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An Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance...
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Use this document to record the specific targets established with the vendor for a specific service or product relationship.
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Maintaining a single, centralized master record for each vendor is invaluable in managing the overall vendor relationship. Use this template to build a master file for...
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Use the RFP template to initiate the vendor review and selection process. Input data that best applies to your organization and its set of goals and objectives in order...
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Selecting your solution for the WLAN build or refresh is one of the most important project decisions. Your RFP will play a key role in ensuring the solution that can...
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The RFP scoring tool will be the primary tool used in the vendor selection process. Additionally, the RFP will be used to select the partner vendor for the outsourcing...
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