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A template service catalog for IT consulting and managed IT services.
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This guide walks you through the steps needed to catalog consulting engagements and managed services offered by your IT business.
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What consulting engagements do you offer? What managed services do you deliver? If you can’t quickly answer this, you may be missing the service catalog. ITIL has codified...
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Template service records for IT consulting engagements.
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Template service records for managed IT services.
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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...
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This tool will help identify your organization's current service management maturity level.
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