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As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
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Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...
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Use this template to determine what information is needed for vetting software requests coming into the organization.
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Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
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Use this template as a starting point to create an application portfolio and request catalog.
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Use this template to create a presentation and communications plan for launching the new service and service request catalog.
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The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...
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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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