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Initiate Your Service Management Program Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
Initiate Your Service Management Program – Executive Brief Read this Executive Brief to understand why service management Implementations often fail and why you should establish governance for service management.
Service Management Program Initiation Plan Use this template to document your service management initiation and governance plan.
Initiate Your Service Management Program – Storyboard Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
Establish a Service-Based Costing Model Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical and...
Storyboard: Establish a Service-Based Costing Model Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical and...
Service-Based Cost Model Tool The Service-Based Cost Model Tool is designed to identify the cost of IT department services, such as the cost of the help desk service.
Service-Based Cost Model Documentation Template The Service Based Cost Model Documentation Template is designed for documenting the allocation methodology used in the Service-Based Cost Model Tool.
Service-Based Costing Presentation The Service-Based Costing Presentation is designed to present the costs of specific services.

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