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Organizations that are considering an acquisition of ServiceNow products struggle to gain leverage and information during the negotiation process, as ServiceNow...
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This monthly recording covers topics such as cyber threat and regulatory trends, nation states, cyber criminals, hacktivists campaigns, data breaches, control strategies,...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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Asset management isn’t a dying process, it’s just more complicated. Cloud hasn’t eliminated the need for asset management, it’s just become another hard-to-manage asset....
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Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...
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Application rationalization fails when the chosen framework does not match your scenario or the goals for your application portfolio. This note looks at how to apply...
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ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital...
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ServiceNow has mastered the art of implementing subtle license changes and price adjustments with each major release of its software, resulting in regular price increases...
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ServiceNow’s New York release extends the visibility, transparency, and collaboration capabilities today’s Agile and DevOps teams need.
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ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes...
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