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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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Application rationalization fails when the chosen framework does not match your scenario or the goals for your application portfolio. This note looks at how to apply...
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ServiceNow’s New York release extends the visibility, transparency, and collaboration capabilities today’s Agile and DevOps teams need.
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ServiceNow has been a mainstay vendor for internal IT service management for over a decade. It is now making a concerted effort to expand into adjacent functional areas,...
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Adobe and ServiceNow are partnering to improve customer service and experience management. This reflects ServiceNow’s strategy to expand beyond ITSM, but this space will...
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