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Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product....
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This storyboard will help build a strategy to shift service support from the project team to the service desk, resulting in customer service and agent satisfaction...
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This checklist will help develop a plan for service support transitioning from the project team to the service desk.
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Read this executive brief to find out why you should build a chatbot proof of concept, review Info-Tech’s methodology, and understand the four ways we can support you in...
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Use this tool to determine if implementing a chatbot can create an ROI for your organization.
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Use this tool to record the metrics necessary to manage the success of your chatbot.
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Use this template to record your chatbot conversation trees before implementing them.
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