Tagged - Shift-Left Strategy

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Project Handover Template This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
Transition Projects Over to the Service Desk Storyboard This storyboard will help build a strategy to shift service support from the project team to the service desk, resulting in customer service and agent satisfaction...
Service Support Transitioning Checklist This checklist will help develop a plan for service support transitioning from the project team to the service desk.
Transition Projects Over to the Service Desk Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product....