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IT performance affects business performance and satisfaction. Most C-suite leaders rate their IT functions as “firefighters” or supporters, which means that IT is not...
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Use this PowerPoint template to craft an executive presentation that showcases the results of your IT spend mapping effort and kickstart meaningful conversations with key...
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Use this customizable guide to facilitate manager training in knowing your role in the organization.
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IT often manages stakeholders who don’t know how to articulate what they want. Requirements often say what the business needs, but rarely does discussion about the...
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Read this Executive Brief follow our methodology of discovering the hidden needs of the business and developing solutions that solve business problems.
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This storyboard will help you design IT processes and services that satisfy the business's true needs and drive high business satisfaction with IT.
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This phase of the blueprint, Research, will help you target your experience design efforts towards IT's most impactful stakeholders and structure interviews to gain...
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Use this template to structure and record the outputs of stakeholder interviews that you conduct. You may modify the questions as needed or read the questions verbatim to...
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This phase will walk you through creating the first iteration of your journey map, creating hypotheses, and collecting the necessary data to test your hypotheses and...
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Use this tool to design a stakeholder research study and record your observations to validate your stakeholder journey map.
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