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Info-Tech members moving to Agile are frequently unsure of the role of PMs and the PMO in an Agile environment. Any organization used to traditional (Waterfall) project...
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Google has announced a premium support plan for its cloud customers, promising a 15-minute response to the highest severity tickets. Google’s cloud has long struggled...
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Info-Tech members who are moving to Agile frequently complain about the challenges of explaining Agile to both senior management and their project management office (PMO)...
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The Deskside Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing...
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The Telecommunications Technician's role is to install, support, and maintain in-house voice, data, and video equipment. This includes configuring, diagnosing, repairing,...
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The Technical Writer's role is to develop written information about the organization's computing systems that aid in their development, use, and support. Outputs will...
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The Systems Analyst's role is to plan, design, develop, and launch efficient information systems and operations systems in support of core organizational functions. This...
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The Software Engineer's role is to design, execute, assess, and troubleshoot software programs and applications. This includes configuring, coding, developing, and...
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The Operations Analyst's role is to ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support...
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The Network Technician's role is to support the stable operation of the in-house computer network. This includes planning, designing, installing, configuring,...
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