Tagged - support

Digital Transformation and Enterprise Portfolio Management in the Canadian Public Sector

Delivering exceptional digital services is a key goal for Canadian public sector organizations at all levels of government. The dynamic pace of digital transformation...

Shared Services Implementation Customer Communication Plan

The root cause of many failed implementations of shared services model is a lack of alignment created between upper management and the staff supporting the project...

IBM Raises Price on Software Support; Shoves Customers Toward the Cloud

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an...

SAP’s 2025 Support End of Life Date Delayed…As Predicted Here First

The math did not add up for SAP to sunset license support for legacy ECC/Business Suite 7 clients, as we predicted. I’ve fielded numerous calls asking, “Will SAP hold...

SAP’s S/4HANA License Models – The Perpetual License Path

SAP customers seeking to move to S/4HANA must navigate four distinct license models, each tied to a separate deployment model (perpetual license, subscription via HEC,...

SAP’s S/4HANA License Schemes Are Confusing Customers

SAP’s native-cloud play through S/4HANA dangled the hopes of a simplified license structure to SAP customers. Instead, SAP customers now must navigate four distinct...

Streamline Application Maintenance

Your maintenance practice is crucial to supporting applications and the business operations they support, yet is not given the resources or oversight it requires. Use...
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Application Maintenance Maturity Assessment

This tool will provide you with the means to determine your organization's level of readiness to improve your maintenance practices.

Application Maintenance Operating Model Template

This template will serve as your standardized process document of your application maintenance practice.

Application Maintenance Resource Capacity Assessment

This tool will provide you with the means to determine your organization's current resources allocation to maintenance tasks, projects, and other tasks.
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