Tagged - ticket management

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Improve Service Desk Ticket Queue Management Taking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will improve service delivery times,...
Improve Service Desk Ticket Queue Management Storyboard This storyboard will review best practices and advice for improving ticket queue management at the service desk.
Service Desk SOP for an Energy Company With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...