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IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service...
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Read this executive brief to find out why you should deliver customer service training to your team, review Info-Tech’s methodology, and understand the four ways we can...
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Use this tool to allow you to determine your organization's specific appropriateness for having a security awareness and training program.
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This tool will help to identify content that should be covered by your security awareness and training program.
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Use this set of guidelines to help learners leverage the advantages of peer mentoring.
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Over 50% of security breaches are a result of end-user error, oversight, and ignorance. IT security training is an effective method of reducing end-user related security...
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There are many factors that affect an organization's IT security training needs and goals: environment, specific security threats, and end-user perceptions and knowledge....
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In order to create an effective IT security training program, you must make a series of key decisions based on information gathered during the Establishing Training...
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A carefully evaluated and documented roster of training options greatly facilitates the training planning process. Build a program guide to act as a quick reference for...
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