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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
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Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
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The acceleration of ecommerce has cemented Customer Service’s digital future. Use this research to build IT’s strategy for supporting Customer Service and enhancing the...
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On December 1, Twilio – a cloud communications platform – briefed Info-Tech on its contact center as a service (CCaaS) solution, Flex.
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On December 1, Zendesk – a global customer service software company – briefed Info-Tech on its contact center as a service (CCaaS) solution, Zendesk Talk.
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Zendesk has been a keystone vendor for external customer service management for over a decade. It is now making a strong effort to expand into adjacent functional areas,...
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A project charter serves several important functions. It organizes the selection and procurement project so that you can make efficient and effective resource allocation...
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