Manage Your Capacity to Increase Your Availability

Maximize availability through proactive capacity management.

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Remaining reactive in your capacity management approach will lead to:

  • Over-provisioning of infrastructure components, resulting in excess spending.
  • Availability challenges due to lack of insight into business capacity demands.
  • Remaining in fire-fighting mode without a plan as capacity demands increase beyond control.

Manage your infrastructure capacity proactively to achieve benefits such as:

  • Increased availability of services and business processes.
  • Overall fiscal savings through reductions in unnecessary excess capacity purchasing.
  • Proactive capacity predictions based on a better understanding of the needs of the business.

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Module 1: Observe and Monitor

The Purpose

  • Establish visibility into your existing capacity and impacting initiatives.

Key Benefits Achieved

  • Visibility into the capacity of components, exiting initiatives that impact capacity, and upcoming initiatives.

Activities: Outputs:
1.1 Align business initiatives and intake sources
  • Initiative list and sources
1.2 Conduct a business impact analysis
  • Business-critical application and system listing
1.3 Comprehend components
  • Application and sub-component dependency listing

Module 2: Manage Capacity and Availability

The Purpose

  • Take action! Set thresholds, manage risk, and use your tools to take actions as capacity and availability become a challenge.

Key Benefits Achieved

  • Understanding when to take capacity and availability-related actions and what actions you should take.

Activities: Outputs:
2.1 Initiate event management
  • Event management appreciation and root cause analysis
2.2 Establish thresholds
  • Thresholds defined and actions planned when thresholds breached
2.3 Explore management options
  • “Outside the box” capacity and availability solution proposals
2.4 Appreciate risk management
  • Capacity and availability risk and mitigation option list
2.5 Onboard new capacity requests and components
  • Intake process for unexpected capacity requests and components

Module 3: Implement Modeling

The Purpose

  • Use trending, metrics, and other insights to predict capacity requirements and reduce availability challenges.

Key Benefits Achieved

  • Predictive planning of capacity requirements.
  • Increased availability.

Activities: Outputs:
3.1 Understand trending
  • Capacity utilization trends for your organization
3.2 Define availability metrics
  • Capacity and availability metrics list
3.3 Availability in the business context
  • SLA requirements
3.4 Finalize the plan
  • Capacity management plan
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