Optimize the IT Operations Center
Stop burning budget on non-value adding activities.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.The traditional model of the NOC is under pressure:
- Siloed SLAs cannot ensure availability.
- The cost of downtime is massive.
- IT is asked to do more with less.
The modern Operations Center is the solution:
- Unify and streamline operations.
- Reduce the cost of downtime.
- Reduce time on incident response and manual repetitive work.
- Free up time for project work.
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Module 1: Check Foundation
The Purpose
- Ensure base maturity in IT Operations processes.
Key Benefits Achieved
- Verify that foundation is in place to proceed with Operations Center project.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Evaluate base maturity. |
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Module 2: Define Accountabilities
The Purpose
- Define accountabilities for Operations processes and tasks.
Key Benefits Achieved
- Documented accountabilities.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Pluck low-hanging fruit for quick wins. |
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| 2.2 | Complete process RACI. |
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| 2.3 | Complete task RACI. |
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Module 3: Map the Challenge
The Purpose
- Define metrics and identify accountabilities and gaps.
Key Benefits Achieved
- List of initiatives to address pain points.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Define metrics. |
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| 3.2 | Define accountabilities. |
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| 3.3 | Identify gaps. |
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Module 4: Build Action Plan
The Purpose
- Develop an action plan to boost KPIs.
Key Benefits Achieved
- Action plan and success criteria.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Prioritize initiatives. |
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Module 5: Map Out Implementation
The Purpose
- Build an implementation plan for continual improvement.
Key Benefits Achieved
- Continual improvement against identified metrics and KPIs.
| Activities: | Outputs: | |
|---|---|---|
| 5.1 | Build implementation plan. |
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