IT Management &
Governance Diagnostic
Optimize and elevate the performance of your core IT processes for high-impact results across your organization.
Only 35% of organizations are effective
across their entire process landscape.
Source: IT Management & Governance Diagnostic
Optimizing Your IT Processes Begins With Team Alignment
Gather constructive feedback across your organization.
Ask your team to assess the importance and effectiveness of your core IT processes.
Identify your most pressing IT processes.
Prioritize the key processes in your organization for team focus and efficiency.
Assign ownership across your IT processes.
Clearly define each process and accountability to optimize execution.
high-impact & Strategic Alignment
Diagnostic Features Overview
50 core processes assessed
Assess processes based on IT best practices and the COBIT framework.
Discussion call on your results
Interpret the data and metrics with our experts.
3 questions per IT process
Get respondents’ insights into each process.
Clearly defined team involvement
Identify process responsibilities using the RACI framework.
A comprehensive results report
Conduct the included team alignment exercise to get the most from your results.
The Diagnostic Process
Our diagnostic and advisory teams are here to help you from start to finish.
Scope the Survey
Collaborate with your executive counselor or an analyst to define objectives and the survey’s value.
Prepare to Launch
Coordinate with our diagnostic team to finalize your custom survey logistics and readiness.
Execute the Survey
Distribute the survey, drive participation, and monitor completion across your organization.
Review Results
Discuss key insights and plan your next steps together with your executive counselor.
Your Diagnostic Results
IT Management & Governance Report
Your survey data is converted into actionable insights. Here’s a snapshot of four key pages from the report.
Map your process landscape
Determine which processes you and your team believe need more attention so that you can effectively allocate your time and resources.
Explore each IT process
Use the results to facilitate an alignment exercise with your team. Build consensus by discussing opposing views.
Build team alignment
Use the results to facilitate an alignment exercise with your team. Build consensus by discussing opposing views.
Confirm ownership and accountability
Assign process ownership and hold team members accountable for process improvement initiatives to ensure successful implementation and to realize the benefits from more effective processes.
GET STARTED TODAY
IT Management & Governance Report
Get the data you need to start your process improvement journey.
IT Management & Governance Diagnostic
Average Days Saved 48
Average Dollars Saved $25.0k
Client
$ Saved
Days Saved
Testimonial
Lifecare International
$13,124
90
Best: Have transparency about my team. Worst: Wish I had done this 2 years back :)
Esterline Technologies Corporation
$6,562
2
Just Born Inc.
$7,875
N/A
The diagnostic report has a wealth of good information and is presented in a clean, visually appealing manner.
Tedeschi Food Shops Inc.
N/A
1
The conversation I had with Info-Tech on this topic was related to the IT Management & Governance diagnostic. I believe the process is a good and necessary one, and the Info-Tech reps I've spoken with on the topic have been quite helpful and knowledgeable. However, I have no way of knowing how many days it saved me in my process at this point or the dollar impact of the experience - at least not at this point.
Innovation Credit Union Limited
$12,506
20
Invaluable but hard to put a day or dollar value as the payback is a long journey. This exercise has taken that journey from insurmountable to defined and focused. Used effectively, this insight will guide a major transformation that will impact the entire organization.
Stone Belt Arc
$1,251
7
Best - Survey results allow me to clearly see where we are out of sync. Worst - My staff had different perceptions of how to complete the survey which may have skewed results.
GreatAmerica Financial Services
$6,346
2
Braun Intertec Corporation
$18,759
5
Pruitt Health
$1,000
N/A
Daman Investments
$3,127
3
Red Rocks Community College
$65,622
N/A
This is amazing. I am very happy that I signed up. Until I move off some of the things we have been talking about it will be a lot of work, but it is very much worth it.
World Trade Organization
$39,373
N/A
I would have liked to know that one of my guys did not answer before final results. :( Very readable and insightful report. :)
Bucks County Community College
$6,253
10
Review of the results was very helpful.
Karcher North America
$18,759
20
Completely guided pre-built process with best-practice standards. I don't have a worst aspect. Great experience!
WQSB
$10,000
N/A
Good service.
Nebraska Methodist College
$9,138
21
Best - Eye opening and helps team spot discrepancies in thought and understanding.
Goodwill Industries of Central Indiana
$25,013
10
Town of Georgina
$1,000
N/A
We are a small team of five people. The results reflected all of the roles that we currently have in the group. It was good to see the interaction and relationships of the roles using one lens.
Renfrew Family & Children’s Services
$14,000
90
Oh my goodness! As an IT manager, I wish I could implement all the material you have on your website. Your website is my most favorite site for IT-related information. I am excited to start on our review of the IT Management & Governance Diagnostic material and the alignment exercises. Having a step-by-step approach to topics that can pretty much run wild at time if you let it can be overwhelming. With Info-Tech's guidance, this does not happen and the consistent look and feel to finalized documents helps us to standardize and present our material in an organized and professional manner. I am very thankful to have Info-Tech as part of my team. Thank you.
Canadian Grain Commission
$5,436
5
Very difficult to attempt to quantify the above items for time and dollars. Having not had the same Mgmt. team in the past, and without a tracked standard for the process generally, the above are simply wild guesses. I hope it still provides you some value from this context.
Provincial Aerospace Ltd
$10,000
N/A
Lee County Clerk of Court
N/A
90
Valuable experience and insight gained. Awesome service!
The Institute of Professional Practice Inc.
$65,622
0.0
Best: How much value Info-Tech can drive for its clients.
First National Bank
$1,312
N/A
+ Visual representation + Ease of use + Support team from Info-Tech – specifically Alan Neal - Diagnostic needs to mature in some areas especially ITRG Groups; they are quite weak - Diagnostic needs to be configurable to meet all my business needs - Addition
Five Points Bank
$32,811
30
Useful and engaging information.
Altra Federal Credit Union
$1,313
N/A
Vandegrift Forwarding Company Inc.
$65,622
90
The personal walkthrough was incredibly helpful.
Quorum Review Inc.
N/A
N/A
Great friendly consultants who are knowledgeable about how the tools and materials might have a positive impact on the organization.
Coker College
$32,811
30
Overall, customer service has been wonderful. Each team member has taken the time to listen and provide amazing insight and feedback regarding ways to move our institution forward.
Lifecare International
$13,124
90
Best: Have transparency about my team. Worst: Wish I had done this 2 years back :)
Just Born Inc.
$7,875
N/A
The diagnostic report has a wealth of good information and is presented in a clean, visually appealing manner.
SAF-HOLLAND
$6,253
1
Hard to quantify dollar impact/etc. of this survey as I'm using this as another "data point" within my organization.
American Farmers & Ranchers Mutual Insurance Company
$6,253
10
This provided us with a foundation and benchmark comparison with broader considerations of our process and influencer touch points. The worst aspect is it is very quick results from query to deliverable and the diagnostic is faster than the overall process. (That is also a good thing). It just forces us to expedite our internal processes and focus.
County of San Mateo
N/A
5
Good experience. We are working through the details and data.
Cedarville University Inc.
N/A
1
It's hard to quantify the savings. I have found the advice to be good but still need to apply most of it.
Tembec
$25,000
90
Best: Simple practical method to evaluate alignment.
University of Lethbridge
$12,506
30
Staff completing the survey struggled with understanding their role (accountable, responsible, etc.) so some additional context setting materials at the start may help improve the results.
Seattle University
$25,013
10
We have a unique alignment issue because we are an outsourced IT unit reporting to a site (university) contract administrator. This exercise has the potential to clarify alignment issues, provide clear strategic and tactical planning roadmaps, and effect significant cost-savings in a time of tightening budgets.
Canadian Red Cross
$20,000
15
Easy-to-use tool and great call with analysts.
Morrison County
$3,127
7
Not having expertise in this area, the process of going through this exercise has helped me understand the components of a process in a context-sensitive way, shorten the project lifecycle, and save the cost of a high-dollar consultant.
New Pig Corporation
$10,005
10
Cornwall - Lebanon School District
$62,531
7
Signicast Corporation
$12,506
2
Bupa Cromwell Hospital
$5,003
3
+ Really knowledgeable resources available. - All by phone because of the distance.
Molina Healthcare Inc.
$19,687
15
Best: It was helpful to get a consolidated view of the results in a presentable format as well as guidance from Info-Tech analysts.
Dearborn County Hospital
$18,759
14
There were no bad aspects. The process was run very well and all I had to do was sit back and wait for the information to come back to me. Everyone I worked with knew what they were doing and took very good care of me.
Esterline Technologies Corporation
$6,562
2
School Health Corporation
$6,562
5
Great information to help me align my team and focus on what the team feels is important and needs work. Easily able to develop action items from the information provided and focus efforts where it makes sense.
Wixon Inc.
$3,937
15
It was easy for my team to complete.
Far North District Council
$26,249
N/A
Best - Ease of use. Worst - Surprising report.
Shelby County Government
$13,124
15
Very helpful, and the best part was the interactive dialogue. I would have preferred it would have included only ITIL processes, but it wasn't that hard to adjust to COBIT (I wouldn't have even mentioned, but you asked for a "worst"!).
Veterans United Home Loans
$656K
30
We loved the diagnostic and assessment experience. It was very helpful to guide us through the process. Also the information we received on how to interpret the results was straightforward. As for the negative, the assessment questions were sometimes vague and the people that took the assessment felt they took ownership of more than they should have. I don't see a way to make this better.
New Belgium Brewing
$19,687
15
Worst: Initial survey experience, but that was our problem. Facilitating it proved to be way better. Best: The whole thing. Results are fantastic; Alan's walkthrough has been very helpful and we have a great starting point to move on some of our key process areas.
Welk Resort Group Inc.
$26,249
15
Dina is awesome. Need to adapt this more for resellers (e.g. white-labeling, PowerPoint version).
City of O'Fallon
$19,687
N/A
It was a great experience, and the insight given by Luke and Sandra will make my department and life better and easier down the road!
Helen of Troy L.P.
$39,373
N/A
Comprehensive Health Services Inc.
$9,187
30
The survey was a great experience to find out how the IT and IT Security teams view the corporate network and what areas we need to improve on.
Tejon Ranch
$1,312
2
Deschutes Brewery Inc.
$3,752
5
IT Management & Governance Diagnostic
Small Enterprise
Focus on the 21 core IT processes that matter most to small enterprises.
Receive a customized report with key data and insights on your top improvement needs.
Frequently Asked Questions
Here are answers to some of the most common questions we receive. For more information, contact your account representative.
- SOC 2
- ISO 27001:2022
- Cyber Essentials
Responsible - I am responsible for the execution and oversight of the activities involved with this process. I manage the process maturity and I'm responsible for reporting on results from this process.
Accountable - I am the owner of this process, and I am accountable for the results and outcomes. I have assigned someone else the responsibility for the execution of day-to-day activities.
Consulted - I am actively involved with this process and consulted on decisions.
Informed - I am actively involved with this process and told about decisions surrounding this process.
Our Clients’ Success
See the transformative impact of the IT Management & Governance Diagnostic experienced by IT industry leaders like you.
Driving IT Alignment and Reducing Burnout as ASRS Embarks on Its Cloud Transformation Journey
It was very encouraging to see that my team believes that IT is working on the right things and – crucially –that we are effective at delivering those things.
Another useful learning is that some people felt accountable for too many areas, which can increase the risk of burnout. Thanks to insights from Info-Tech, I can keep workload evenly distributed and help retain our top talent.
Dave King, CIO
Arizona State Retirement System
State Government Industry
Informing New-Indy’s Short-Term and Long-Term Strategies to Drive Impact
The diagnostic tool allowed me to get quick insights into the organization. That was useful for me, especially being new to the company.
I shared the assessments I conducted with my CFO, and he saw this wasn’t some generic data. This was applicable to New-Indy, and he saw that I had a real understanding of our pain points. Info-Tech helped me put that information in the right format to make that impact.
Fred Donatucci, VP of IT
New-Indy Containerboard
Manufacturing Industry
Accelerating Zuora’s IT Transformation With Insightful Tools
It’s not some CIO in an ivory tower making up changes. We get input about where we are, we share the results, and we develop and implement a plan to improve in the most impactful areas.
You get to engage your team or your internal customers as part of the improvement process. It helps to build a relationship and improve the effectiveness and trust in IT.
Paul Heard, CIO
Zuora, Inc.
Computer Software Industry
