Small Enterprise IT Management &
Governance Diagnostic

Optimize and elevate the performance of your core IT processes for high-impact results across your organization.

Speak to an Analyst

Jump to Section

Diagnostic Features Overview IT Management & Governance Report Small Enterprise Research Center FAQ

Only 40% of small enterprise are effective

across their entire process landscape.

Source: IT Management & Governance Diagnostic

Optimizing Your IT Processes Begins With Team Alignment

Gather constructive feedback across your organization.

Ask your team to assess the importance and effectiveness of your core IT processes.

Identify your most pressing IT processes.

Prioritize the key processes in your organization for team focus and efficiency.

Assign ownership across your IT processes.

Clearly define each process and accountability to optimize execution.

high-impact & Strategic Alignment

Diagnostic Features Overview

21 core processes assessed

Assess processes based on IT best practices and the COBIT framework.

Discussion call on your results

Interpret the data and metrics with our experts.

3 questions per IT process

Get respondents’ insights into each process.

Clearly defined team involvement

Identify process responsibilities using the RACI framework.

A comprehensive results report

Conduct the included team alignment exercise to get the most from your results.

The Diagnostic Process

Our diagnostic and advisory teams are here to help you from start to finish.

Scope the Survey

Collaborate with your executive counselor or an analyst to define objectives and the survey’s value.

Prepare to Launch

Coordinate with our diagnostic team to finalize your custom survey logistics and readiness.

Execute the Survey

Distribute the survey, drive participation, and monitor completion across your organization.

Review Results

Discuss key insights and plan your next steps together with your executive counselor.

Your Diagnostic Results

IT Management & Governance Report

Your survey data is converted into actionable insights. Here’s a snapshot of four key pages from the report.

Map your process landscape

Determine which processes you and your team believe need more attention so that you can effectively allocate your time and resources.

Explore each IT process

Use the results to facilitate an alignment exercise with your team. Build consensus by discussing opposing views.

Build team alignment

Use the results to facilitate an alignment exercise with your team. Build consensus by discussing opposing views.

Confirm ownership and accountability

Assign process ownership and hold team members accountable for process improvement initiatives to ensure successful implementation and to realize the benefits from more effective processes.

Frequently Asked Questions

Here are answers to some of the most common questions we receive. For more information, contact your account representative.

Speak to an Analyst

No, the purpose of the diagnostic is to gauge team alignment, so it is crucial to understand each respondent’s results to interpret why they scored processes the way they did.

Yes, we can adjust phrasing or terminology to better suit your organization's context. This flexibility ensures that the survey aligns accurately with your unique environment and terminology preferences.

No, the questions and processes are standard and cannot be removed from the survey.

Yes, we offer the survey in Spanish and French. For other languages, please contact your account representative.

No, the purpose of the diagnostic is to gauge team alignment regarding process effectiveness, importance, and ownership rather than to benchmark against other organizations.

The SE version of the diagnostic covers 21 processes, whereas the full version includes 50. Additionally, the target audience differs: The full version is designed for management and above, while SE is designed for any individuals (manager or front-line) that hold accountability for any of the processes. This adjustment reflects the smaller size of SE organizations, where team members often assume multiple roles and responsibilities.

Yes. We never buy or sell data and will always work with you to ensure your data is secure. We proudly have the following security certifications:

SOC 2
ISO 27001:2022
Cyber Essentials

Small Enterprise eligibility is based on team size; it is typically recommended for IT departments of ten people or less.

Like all of our diagnostics, the IT Management & Governance Diagnostic is included in Info-Tech Research Group memberships that are Advisory and above at no additional cost.

The diagnostic leverages the RACI framework, looking at who is responsible, accountable, consulted, and informed.

Responsible - I am responsible for the execution and oversight of the activities involved with this process. I manage the process maturity and I'm responsible for reporting on results from this process.

Accountable - I am the owner of this process, and I am accountable for the results and outcomes. I have assigned someone else the responsibility for the execution of day-to-day activities.

Consulted - I am actively involved with this process and consulted on decisions.

Informed - I am actively involved with this process and told about decisions surrounding this process.

Participation is recommended for the entire SE IT department.

Since the target audience consists solely of IT leadership (managers and above), we aim for a 100% response rate. Our team can help you achieve this result by encouraging and supporting pre-survey communication strategies, creative problem solving, and automated email reminders.

Our Clients’ Success

See the transformative impact of the IT Management & Governance Diagnostic experienced by IT industry leaders like you.

Informing New-Indy’s Short-Term and Long-Term Strategies to Drive Impact

The diagnostic tool allowed me to get quick insights into the organization. That was useful for me, especially being new to the company.

I shared the assessments I conducted with my CFO, and he saw this wasn’t some generic data. This was applicable to New-Indy, and he saw that I had a real understanding of our pain points. Info-Tech helped me put that information in the right format to make that impact.

Fred Donatucci, VP of IT

New-Indy Containerboard

Manufacturing Industry

Accelerating Zuora’s IT Transformation With Insightful Tools

It’s not some CIO in an ivory tower making up changes. We get input about where we are, we share the results, and we develop and implement a plan to improve in the most impactful areas.

You get to engage your team or your internal customers as part of the improvement process. It helps to build a relationship and improve the effectiveness and trust in IT.

Paul Heard, CIO

Zuora, Inc.

Computer Software Industry

Small Enterprise IT Management &Governance Diagnostic

Schedule a Demo