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Use this tool to document an application portfolio that will be used to support the formal enterprise digital strategy.
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Answer the questions in the CXM Portfolio Designer geared at understanding your needs for marketing, sales, and customer service enablement.
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This tool helps you outline and prioritize your customer experience management goals and link their relevance and value to APQC-based processes.
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Use this tool to assess your maturity and fit for a CSM solution.
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Use this tool to support your business in conducting an objective evaluation of the CSM vendors being considered for procurement. Consider each suite's functional...
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