Customer Relationship Management
Topics
Types of Content
Salesforce Aims to Invest $2 Billion Over Five Years in Its Canadian BusinessSalesforce, an established leader in a variety of customer experience domains, recently announced it will expand its Canadian footprint with a $2-billion investment over... |
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Sprinklr Moves Towards Broader Digital EngagementSprinklr has been a pillar of the social media management market for nearly a decade. The firm has now articulated a vision to move beyond its social roots, augmenting... |
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MuleSoft Acquisition Powers Saleforce’s Year-End EarningsSalesforce’s revenues maintained a torrid growth rate of 26% in the most recent quarter, placing the company on an annualized run rate of ~$15 billion! PaaS growth led... |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational SuccessThis blueprint reviews Info-Tech’s definition and the scope of the Internet of Things (IoT) and highlights three enterprise use cases for IoT across proactive customer... |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Executive BriefRead this Executive Brief to understand whether the IoT is the right technology for your organization. Company leaders must understand how it will impact their industry... |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phases 1-3This storyboard will help you begin your IoT journey with a concise understanding of the technology and its applicable use cases. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 1: Understand Core IoT Use CasesAnalyze the scope of the IoT and the three most prominent enterprise use cases. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 2: Build the Business Case for IoT InitiativesDevelop and prioritize use cases for the IoT using Info-Tech’s IoT Initiative Framework. |
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 3: Present IoT Initiatives to StakeholdersPresent the IoT initiative to stakeholders and understand the way forward for the IoT initiative. |
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Internet of Things Stakeholder Presentation TemplateUse this presentation template to help IT make the case for IoT initiatives. |
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