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Once RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively...
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Use this tool to help build a CRM strategy for the organization based on the specific use case that matches your organizational needs.
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This tool helps you outline and prioritize your customer experience management goals and link their relevance and value to APQC-based processes.
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Answer the questions in the CXM Portfolio Designer geared at understanding your needs for marketing, sales, and customer service enablement.
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Use this tool to identify potential investment areas for solutions relating to WEM.
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Use this tool to document the efforts of your learning content audit.
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Use this tool to help build a WEM strategy for the organization based on the specific use case that matches your organizational needs.
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Use this tool to assess your maturity and fit for a CSM solution.
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Use this tool to support your business in conducting an objective evaluation of the CSM vendors being considered for procurement. Consider each suite's functional...
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Use this template to support your outlining of the steps required to successfully implement a MMS suite into your IT landscape and business environment.
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