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Communication between testers and developers is essential to the testing process. Use this template to track and and report defects so developers can fix bugs discovered...
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A Use Case Model describes the proposed functionality of a new system. A Use Case represents a discrete unit of interaction between a user (human or machine) and the...
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A social media project is a multi-departmental undertaking that must be managed well to be successful. Document the process in a formal project charter to keep everyone...
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Scoring vendor solutions solely based on their presentations or marketing material provides only a limited picture of a software solution. Due diligence must be performed...
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Over the course of an application's lifecycle, maintenance costs will comprise the majority of total cost of ownership. An Application Maintenance Policy should be in...
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An annual performance development plan assigns specific tasks and goals to each employee. Use this template to get training commitments in writing to help actualize...
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This tool provides an outline to aid the development of a functional test plan for a software application.
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This tool provides a template for tracking functional test results.
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The “E-Mail TCO Worksheet” helps IT leaders peer into existing e-mail infrastructure and provisioning costs. IT leaders will gather expense information for 19 specific...
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Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. Utilize this template to help write a hierarchical-style SOP (Standard Operating...
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