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This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer...
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This tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for...
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This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning,...
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This workbook contains product pricing priorities, interviewee tracking, sample questions, and “critical” competitive information, which enables the price team to...
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This tool accompanies Get the Most Out of Your SAP blueprint and is used to document and assist with this process.
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This tool accompanies Get the Most out of Workday blueprint and is used to document and assist with this process.
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Use this tool to define applications and capabilities around ERP. This will be used to conduct an Application Portfolio Assessment (APA) for your ERP.
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Use this tool to analyze data and begin the process of developing the key area(s) of focus for the employee experience initiative.
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Use this tool to create a project plan to support the roadmap and to prepare for technology selection and implementation.
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Use this tool to evaluate the current state of job descriptions and track the progress of updating job descriptions.
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