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This tool helps you outline and prioritize your customer experience management goals and link their relevance and value to APQC-based processes.
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Answer the questions in the CXM Portfolio Designer geared at understanding your needs for marketing, sales, and customer service enablement.
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Use this tool to identify big data use cases at the industry and department levels. With the suggestions in this tool as inspiration, evaluate your own cases in terms of...
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This template will help you create an effective licensing position and determine your compliance position.
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This template will provide you with a checklist to ensure all appropriate tasks have been completed.
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Use this tool to identify potential investment areas for solutions relating to WEM.
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Use this tool to document the efforts of your learning content audit.
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Use this tool to help build a WEM strategy for the organization based on the specific use case that matches your organizational needs.
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The Impact Analysis Tool helps project managers determine the business value and technical complexity scores for every application being assessed for its rationalization...
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A well-written contract ensures that the selected vendor meets the company's specific expectations and objectives for the purchase. During the evaluation process, the...
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