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Freshworks recently published a study showing that only 12% of customer relationship management (CRM) users leverage an AI-based tool.
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ClickSoftware has been a mainstay of the field service automation (FSA) space. While Salesforce is a recognized market leader in general customer service management (CSM)...
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Ranorex Studio provides QA teams with a framework to implement, manage, and orchestrate automated testing. Release 9.1 enhances the testing experience with improved...
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Recognizing that successful software delivery is not just about pushing out requirements and code, iRise has added several custom reports to support project management,...
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Using natural language processing on call recordings and providing automated sales coaching insights has been an area of intense interest with many players in the market...
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Info-Tech’s 2020 Applications Priorities Report explores five initiatives that IT should prioritize for the year that will position the organization to leap ahead of the...
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Read the executive brief for a summary of the priorities and themes that an IT organization should focus on this year.
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Use Info-Tech's 2020 Applications Priorities Report to learn about the five initiatives that IT should prioritize for the year: adopt a platform for ERP, standardize...
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Open source has been and continues to be a fundamental piece in QA and will be part of any QA tool selection. However, open source brings unique challenges depending on...
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’Tis the season – tax season, that is – and firms looking for automation to do a bit of the heavy lifting with this year’s filings could turn to Wolters Kluwer’s solution.
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