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AI Transformation Brief – December 2024 The latest AI announcements and offerings from Amazon’s re:Invent 2024 and Microsoft’s Ignite 2024 conferences, Google’s Gemini 2.0 foundation model, voluntary AI...
Customer Experience AI Summary – How AI Augments Customer Experience How AI augments customer experience.
Handy.ai Case Study: AI for Process Orchestration and Automation How AI is used in process orchestration and automation.
Service and IT Operations Strategy and Roadmap Template A customizable PowerPoint template to document the outputs from this blueprint’s activities in a boardroom-ready presentation.
Business-ITOps Alignment Workbook An Excel-based workbook to define key focus areas and leverage additional Info-Tech resources to guide you through improvements.
Service and Operations Task Planning and Role Assignment Tool An Excel-based template to document and prioritize activities.
Service and Operations Strategy Assessment An easy-to-use Excel workbook allowing an extensive self-assessment of your integrated operational practices.
Create a Service Management and IT Operations Strategy – Phases 1-3 A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to...
Create a Service Management and IT Operations Strategy Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
Meet the Canadian Public Sector Executive Services Leadership Team Canada is really big, and so is Info-Tech Research Group’s dedicated Canadian Public Sector research and advisory services team’s ambition. We ensure that our members in...

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