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In the define phase, you will develop a chargeback model. Activities include identifying user-facing IT services, allocating IT costs to services, and then setting up the...
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Use this tool to create an IT chargeback model that provides a complete and logical structure for thinking through every decision of chargeback program development.
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In the implement phase, you will communicate the rollout of the IT chargeback model and establish a process for recovering IT service costs from business units.
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Use Info-Tech’s IT Chargeback Communication Plan to provide a structure for managing communications about IT chargeback to business owners, staff, and management.
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Use Info-Tech’s IT Chargeback Rollout Presentation as a vehicle to communicate the rollout of the chargeback model.
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Use Info-Tech’s IT Chargeback Financial Presentation as a vehicle to communicate service consumption to each business unit.
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In the revise phase, you will gather and analyze feedback from business owners. Necessary modifications will be made to the chargeback model and the implications will be...
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Use Info-Tech’s Change Communication Template as a vehicle to communicate any changes made to the IT chargeback model.
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Recruiting new employees should be preceded by a clear understanding of the full costs of current employees in relation to those of each new hire. This is an exercise...
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Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical...
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