Apply Design Thinking to Build Empathy With the Business – Phase 2: Map and Iterate

This phase will walk you through creating the first iteration of your journey map, creating hypotheses, and collecting the necessary data to test your hypotheses and...

Journey Map Template

Use this template to document the journey maps you create in working sessions with your design team.

Research Study Log Tool

Use this tool to design a stakeholder research study and record your observations to validate your stakeholder journey map.

CIO Trend Report 2017

Trend reports can provide an academic outlook as to what is happening in the technology landscape, but not much else. CIOs need a framework to develop concrete insight...

CIO Trends Report 2017 – Executive Brief

Read our introduction to the 2017 CIO Trends Report that contains summaries of our eight key trends.

CIO Trends Report 2017 – The Eight Trends

CIOs need a framework to develop concrete insight into what the future is likely to bring, and how it might impact how they operate IT and how their organization does...

CIO Trends Report 2017 – The Digital Ecosystem

The Digital Ecosystem is driven by near ubiquitous connectivity, powered by a meshed network of objects and devices, and the capacity to have them all access the internet.

CIO Trend Report 2017 – Automated Cognition

Automated Cognition is the driven by advances in AI (artificial intelligence), advanced computing resulting in enhanced algorithms, and machine learning.

CIO Trend Report 2017 – Immersive UX

Immersive User Experience (UX) is a trend that is driven by developments in augmented and virtual reality, and wearable devices.

CIO Trend Report 2017 – XaaP (Everything as a Platform)

The XaaP trend is primarily driven by the convergence between the concept of open data and the proliferation of the Application Programming Interface (API).
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